“Stream starts at…” - The service hasn’t yet started. You are on the right page - it will start automatically. If you believe it should have started already, try refreshing your page. Services streamed from remote devices may start earlier or later than expected - this depends on when the staff decide to 'go live' on their device.
I'm seeing a countdown timer - The service hasn’t yet started. You are on the right page - it will start automatically. If you believe it should have started already, try refreshing your page. Services streamed from remote devices may start earlier or later than expected - this depends on when the staff decide to 'go live' on their device.
The stream seemed to stop abruptly - If you were watching a stream that seemed to suddenly stop mid-service, please go back to the chat window and ask for an agent. Our support team will be notified immediately and will reach out to the organization providing the stream.
It's more than 10 minutes past the start time and there is no video playing - Please go back to the chat window and ask for an agent. Our support team will be notified immediately and will reach out to the organization providing the stream.