Common Audio Issues and Remedies
I can't hear anything:
If you are not hearing anything at all please check that your device volume is not muted and the volume is up. Hover the mouse on screen and click the volume icon in the utility bar at the bottom of the screen to see if the volume is turned up.
Please play this video link and see if you have any sound. If you are able to hear the video but not the broadcast, please go back to the chat and let us know. We will reach out to the organization to help them fix it.
You can also try viewing the event on another device (phone, tablet, laptop) if one is available.
Overall audio is too loud or too soft:
Adjust the volume on your computer or phone using the buttons or knobs available.
One specific person, singer, or instrument is too loud or too soft:
Sound is controlled by the organization putting on the event. Please go back to the chat and ask for help if there is an issue with the quality of the sound coming from an event.
I am hearing the audio echoing or multiple times in my computer:
Please check to see that you only have one browser tab open with our web player. If you have multiple tabs playing, you'll hear the audio multiple times.